Plan Administration Specialist

October 17

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Aptia Group

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10,000+

Description

• Accountability for and maintaining of all client specific documentation; including updating requirements, obtaining client sign off and storing according to Aptia standards and protocols • Ownership of client calls/ logs or agendas associated with them • Must be familiar with and prepared to speak to all issues being tracked for assigned clients on these calls • Serves as the primary point of contact for client to report, escalate issues, and communicate on all open items • Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log • Responsible for communicating all changes to business partners and client • Collaborating effectively with extended team to meet client needs and expectations • Analyzing and proposing updates, enhancements and/or possible solutions for open issues with business partners and senior leadership • Manages open project work to track stage of project, identify/work outstanding items, and ensure roadblocks or open questions are addressed to keep project moving forward

Requirements

• 3-5 years in specific domains of HR administration (Healthcare & Group Benefits) is preferred • Ability to prioritize and manage multiple projects simultaneously • Proficient with Microsoft Access, Excel, and Word • Strong oral and written communication skills