Customer Support Associate

5 days ago

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Revalize

WebsiteLinkedInAll Job Openings

Software Development • Database Management • Revenue Operations • Commercial Operations • Process Automation

501 - 1000

💰 Private Equity Round on 2021-11

Description

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values • Provide support for incoming queries and issues related to the company’s proprietary software solutions • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved • Adhere to established customer service and documentation standards • Solve and respond to first-level support requests and escalate issues as required • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Requirements

• Both German and English language proficiency (spoken and written) • Strong interpersonal and communication skills • Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues • Approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues • Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls • Ability to be consistently productive while working remotely • Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload) • Ability to excel in a high-paced ever-changing environment • Experience in use of 3D CAD systems strongly preferred • Working knowledge of Salesforce preferred • Understanding of networking topologies & protocols