Product Owner

September 11

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Aquiva Labs

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When you count on Salesforce, count on Aquiva.

Software development • Salesforce • Heroku • AppExchange • CRM

201 - 500

Description

• Work with Product Manager and Owners to help define and articulate the Hapi Guest CRM product vision and roadmap, ensuring alignment with business objectives and customer needs • Develop detailed roadmap to include feature development and release schedules • Leverage your knowledge of Salesforce to drive enhancements, optimize usage, and ensure best practices in CRM implementation and management • Interacts with internal users and stakeholders to define and clarify product and system requirements associated with proposed solutions • In collaboration with architects, document epics, capabilities, features, user stories, dependencies, and acceptance criteria. Develops detailed functional and user specifications as a basis for design • Continually groom and prioritize backlog items in collaboration with internal stakeholders • Sprint planning & aligning with our quarterly roadmaps priorities • Lead cross-functional teams through the product development lifecycle, from concept through to delivery. • Use agile methodologies and facilitate team ceremonies • Ensure projects are delivered on time, within scope, and within budget. • Help the QA engineer structure the test plan. • Drive and complete UAT • Collaborates across organizations to manage the successful completion of dependencies and the validation of dependencies with stakeholder teams • Continuously seek feedback from users and stakeholders to improve the Hapi Guest CRM solution. Ensure a seamless and intuitive user experience • Coordinate with Services and Customer Success teams on product release planning • Assist with the creation of internal and external product documentation and training efforts • Provide ongoing support and troubleshooting as Level 2 and 3 escalation on product tickets • Utilize CRM data and analytics to identify trends, measure performance, and drive decision-making. • Develop and track key performance indicators (KPIs) for CRM success.

Requirements

• Strong communication and interpersonal skills • Well-trained in Scaled Agile methodology • Strong background in platform technology