Technical Support Engineer

November 8

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ArangoDB

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NoSQL • Document Store • GraphDB • Key Value Store • Multi-Model

51 - 200

Description

• Provide a quantifiable and awesome customer support experience for all our users • Work with Customers to troubleshoot ArangoDB problems • Interact with our Engineering Team to drive the resolution of challenging issues • Perform product tests and participate in internal QA and bug verification activities • Educate customers on best practice materials for all aspects of ArangoDB • Leverage product usage data to proactively engage Customers experiencing product issues • Advocate the Customer’s perspective during product and architecture planning • Work directly with Field Operations to process defect and feature requests

Requirements

• Database management experience is required • Prior experience in customer-facing roles • Experience with ticketing systems (JIRA, Zendesk, etc) • Experience with at least one programming language, e.g. C++, Java, Javascript • Network fundamentals (DHCP, DNS, HTTP) • Root cause analysis • Unix/Linux system administration (RedHat, CentOS, CoreOS) • AWS and Docker and containerization • Remaining calm in pressure situations and adapting quickly to change • Strong troubleshooting skills and excellent technical communication skills (in English)

Benefits

• High-quality post-sales services • 24/7 support