D365 Business Systems Analyst

2 days ago

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Ardent Mills

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1001 - 5000 employees

Founded 2014

🌾 Agriculture

🤝 B2B

Description

• Analyze, diagnose, and resolve incidents related to the D365 platform. • Coordinate with the business users, and IT teams, to ensure timely and effective resolution of incidents and small enhancements, minimizing the impact on the business operations. • Monitor and report on the incident management metrics, such as incident volume, severity, resolution time, and customer satisfaction. • Document the incident details, root causes, and solutions, and maintain the incident management database and knowledge base. • Provide incident management support for the D365 platform enhancements, upgrades, and migrations. • Identify and implement preventive measures and best practices to reduce the occurrence and severity of incidents. • Provide training and guidance to the business users and IT teams on the D365 platform functionality and incident management processes. • Provide comprehensive support throughout the project lifecycle, from requirements gathering and documentation to testing, deployment, and post-implementation evaluation.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. • 7+ years of experience in business systems analysis, incident management, or related role. • Strong knowledge and experience with the Dynamics 365 platform, including Finance and Operations, Customer Engagement, and Power Platform. • Strong analytical, problem-solving, and troubleshooting skills. • Excellent communication, collaboration, and customer service skills. • Ability to work independently and as part of a team. • Ability to work under pressure and prioritize tasks. • Certification in Dynamics 365 or ITIL is a plus.

Benefits

• Medical, Dental and Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE).