D365 Business Systems Analyst

October 12

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Ardent Mills

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1001 - 5000

Description

• Responsible for providing incident management support and implementing enhancements for the Microsoft Dynamics 365 platform. • Work closely with business users and IT teams to troubleshoot, resolve, and prevent issues. • Develop and implement system improvements. • Document incidents, root causes, solutions, and offer recommendations for enhancements. • Analyze, diagnose, and resolve incidents related to the D365 platform. • Coordinate with business users and IT teams for timely resolution of incidents. • Monitor and report on incident management metrics. • Provide incident management support for platform enhancements, upgrades, and migrations. • Identify and implement preventive measures and best practices. • Provide training and guidance to business users and IT teams on the D365 platform functionality.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. • 7+ years of experience in business systems analysis, incident management, or related role. • Strong knowledge and experience with the Dynamics 365 platform, including Finance and Operations, Customer Engagement, and Power Platform. • Strong analytical, problem-solving, and troubleshooting skills. • Excellent communication, collaboration, and customer service skills. • Ability to work independently and as part of a team. • Ability to work under pressure and prioritize tasks. • Certification in Dynamics 365 or ITIL is a plus.

Benefits

• Medical, Dental and Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE)