Head of Engineering and Support Services

September 5

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Arkatechture

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Become data-driven.

Data Warehousing • Data Integration • Business Intelligence • Cloud SaaS • Data Visualization

51 - 200

💰 Venture Round on 2022-02

Description

• The Head of Engineering and Support Services will be a critical part of the office of the CTO and will help with overseeing and guiding the entire engineering and support organization within Arkalytics. • They will provide strategic leadership on Arkalytics Services (Implementations) and Support (Service desk and Production support) to obtain maximum performance gains for the platform. • They will work closely with the CTO and other department heads to ensure that Arkalytics Implementations and support services are run optimally. • This position requires a balance of leadership, technical, data and analytical expertise and is a critical position between the implementation and support services of Arkalytics forming a bridge between the CTO, PMO, PO, Technical teams and the CSM team.

Requirements

• Oversee and architect development and implementation of the Arkalytics platform offerings • Develop, test and review code (Python, SQL, AWS, Snowflake) • Provide technical and architectural guidance to the team following engineering best practices for Data Management • Lead operational metrics development, analysis and reporting for Arkalytics Service desk, staffing, planning and optimizing the Service desk • Ensure Arkalytics Implementations are streamlined, standardized, scalable and fully optimized • Collaborate with executive leadership to align technical strategies with business goals • Oversee the implementation of best practices in support of both Arklaytics Implementations and Support Services • Oversee the creation of data assets, documentation and other related strategic initiatives within IT • Driving continuous improvement in engineering processes, tools, and technologies to enhance efficiency and productivity • Work with PMO to accurately capture and allocate IT resources to specific projects • Develop and report on KPIs (leading and lagging indicators) to show performance improvements and effectiveness around Arkalytics Services and Support to the CTO • Operate the IT department as a business profit center showing incremental progress to the CTO • Work with the CTO on the Arkalytics Technology Plan • Respond to Technical RFPs (Request for proposals) in the role of a Solution Architect • Remove any IT blockers to ensure smooth project execution • Oversee production support (Service desk + nightly batch) across all clients and escalate when necessary to CTO and other stakeholders • Ensure IT team is engaged on current trends and developments • If assigned, manage teams comprising of Engineers / Architects / Developers / Administrators / Analysts • Be the escalation point for Service Desk, Production Support and Implementation issues and help with resolution meeting SLAs • Ensure technologies are used efficiently, profitably and securely • Research and evaluate leading market solutions and technologies to enhance operational effectiveness and reduce costs • Perform some administrative functions if assigned • Approve timesheets where applicable • Attend and represent CTO in platform audits (internal and external) • Review and remediate platform drifts (from automated drift detection methods) • Perform other related duties as assigned

Benefits

• A flexible work-from-home policy (work 100% remotely!) • Open-concept offices in Portland, ME with an easy-going dress code, and fresh pots and pops all day (that’s coffee and popcorn!) • Training & certificate reimbursement • A competitive benefits package that includes medical, disability, life insurance and optional dental/vision • 401K Retirement planning with company matching • Generous paid time off and eleven paid holidays • Employee recognition through milestone awards including annual PTO increases and a 4 day work-week at 3 years of service!