Ascend
Ascend is a company specializing in AP automation solutions, with a focus on Workday Financial Management. It offers over 25 years of experience in developing AP automation software and provides a seamless integration to streamline operations, enhance data consistency, and provide real-time financial visibility. Ascend partners with businesses to automate more than 80% of invoices without human touch, offering cost savings and operational scalability. As a Workday Certified Partner, Ascend is committed to optimizing AP processes and enhancing client efficiency. It provides a tailored, white glove service to meet the unique needs of its clients, driving transformative improvements in AP operations.
Enterprise Content Managment • Accounts Payable Imaging & Workflow Automation • Travel & Expense Management • Advanced Fraud Detection and Prevention • Business Process Automation
Manager - Technical Support Engineering
March 5
🇺🇸 United States – Remote
💵 $125k - $140k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Ascend
Ascend is a company specializing in AP automation solutions, with a focus on Workday Financial Management. It offers over 25 years of experience in developing AP automation software and provides a seamless integration to streamline operations, enhance data consistency, and provide real-time financial visibility. Ascend partners with businesses to automate more than 80% of invoices without human touch, offering cost savings and operational scalability. As a Workday Certified Partner, Ascend is committed to optimizing AP processes and enhancing client efficiency. It provides a tailored, white glove service to meet the unique needs of its clients, driving transformative improvements in AP operations.
Enterprise Content Managment • Accounts Payable Imaging & Workflow Automation • Travel & Expense Management • Advanced Fraud Detection and Prevention • Business Process Automation
📋 Description
• Leading and managing the Technical Support organization across all Ascend’s products • Managing day-to-day operations of Technical Support and Business Process Outsourcing teams • Ensuring operational performance management and support services according to Service Level Agreements • Analyzing improvement areas through root cause analysis and automation services • Handling escalations and system level situations with diplomacy and technical expertise • Mentoring the technical support team for continued success and professional growth
🎯 Requirements
• Minimum of five years' experience in a technical field • Excellent technical leadership abilities • Prior experience in a senior hands-on production system preferable within a SaaS environment • ITIL Foundation or Enterprise Service Management certifications • BS in Computer Science/Engineering or similar technical degree • Experience with offshore / BPO management • Savvy understanding of financial metrics for technical support services
🏖️ Benefits
• Comprehensive health care benefits (100% covered for employees, 50% for dependents) • Annual Lifelong Learning & Wellness Allowance • Flexible time off, paid holidays, and one week off between Christmas and New Year’s • Culture of Diversity, Equity & Inclusion, charity matching and volunteer days • Remote-first culture • 12 weeks of paid parental leave • Great tools and tech to do your best work
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