Fiduciary Operations Specialist

2 hours ago

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Ascensus

WebsiteLinkedInAll Job Openings

Retirement plan services • Education savings • ABLE accounts

5001 - 10000

💰 Secondary Market on 2019-02

Description

• Working in conjunction with Client Relationship Managers, the Fiduciary Operations Specialist supports our clients by being responsible for the administrative tasks of a plan fiduciary. • The Fiduciary Operations Specialist will be measured on their ability to effectively communicate with plan sponsors, plan participants, and internal team members as well as their ability to critically think and solve problems. • The Fiduciary Operations Specialist will also be utilized to work on internal projects as needed. • Process and/or review the following: Data analytics (e.g., eligibility, plan compensation, deferral/match rates, annual limits, vesting, loan repayments, timely remittances, etc.) Distributions, loans, and hardship requests Required notices and enrollment packets fulfillment Collection and recording of recordkeeper and plan sponsor data Communicating with recordkeepers and TPAs to facilitate above processes Communicate significant issues and exceptions to an appropriate higher level of authority within the organization in a timely manner Performing project work as needed Compilation and delivery (through CRMs) of year-end reporting and fiduciary file Work with the operations coordinator and the project manager to help enhance and streamline existing 3(16) process, as well as create new processes as they are needed. • Act as a point of contact for 3(16) related questions from Client Relationship Managers, Sales Directors, Installation Specialists, and Management. • Work with the Fiduciary Services Manager on the profitability margins for 3(16) clients. • Act as the point of contact for Operational annual projects that impact the Fiduciary Department (or multiple departments) by developing and maintaining detailed project schedules, including all administrative/operational tasks involved. • Liaise with internal teams to identify and define potential project requirements, scope and objectives. Fiduciary Assistant ® Software Apply database knowledge in the areas of design (FA/SQL/Payroll related), performance and modification. Occasionally perform program optimization and improvement planning – including database performance monitoring and analysis, capacity planning (if needed) and ongoing maintenance and tuning to ensure maximum performance. Evaluate and interpret import requirements relating to payroll software to develop and implement appropriate technical solutions. • Load import files received from clients/plan admin while managing workflows to ensure all payroll import transactions are processed through the Fiduciary Assistant accurately and timely.

Requirements

• Bachelor’s degree (B.A., B.S.) in accounting, business, or human resources, or equivalent business experience • Excellent customer service skills • Team player, willing to help out where needed • Effective communication skills • Self-motivated, eager to learn and grow • Responsive and efficient • Organized , with an attention to detail • Proactive innovative thinker • Ability to effectively assess risk • Creative problem solving skills • Intermediate knowledge of MS Office Suite • Experience with databases and data management • Knowledge of general retirement plan administration and/or plan design, or equivalent technical/compliance processing environment • Understanding of financial markets and financial service organizations • Experience with reconciliation processes • Knowledge of payroll processing and payroll deductions related to retirement plans