VP of Customer Experience

February 16

Apply Now

Receive Emails with Similar Jobs

ASG Technologies

WebsiteLinkedInAll Job Openings

ASG Technologies Group, Inc. provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy. ASG is the only solutions provider for both Information Management and IT Systems. ASG’s Information Management solutions enable companies to find, understand, govern and deliver information of any kind, from any source – whether structured or unstructured – through its lifecycle from capture to analysis to consumption. The IT Systems Management solutions empower companies to support traditional and modern digital initiatives, operate their IT infrastructure more efficiently and effectively and reduce the cost of managing and running their internal IT systems landscape. ASG is proud to serve more than 3,000 customers worldwide in 60 countries and in top vertical markets including Healthcare, Financial Services, Insurance and Government.

Workspaces • Operations Management • Enterprise Data Intelligence • Data Protection • Content Solutions

1001 - 5000 employees

💰 Funding Round on 2017-04

📋 Description

• Lead and Inspire: Manage a talented team of CX managers & directors. Foster a culture of performance, collaboration, and empathy across all the teams under you. • Achieve Industry-Leading Metrics: Implement strategies that enhance activation, engagement, and retention, while ensuring exceptional customer satisfaction. • Drive Efficiency: Streamline workflows, optimize processes, and introduce scalable solutions to elevate team performance and operational effectiveness. • Expand Revenue Opportunities: Identify and execute upsell strategies, expanding recurring revenue while maintaining strong customer relationships. • Collaborate with Executive Leadership: Work closely with company leaders to align CX initiatives with overarching revenue and business goals.

🎯 Requirements

• Proven Leader: You excel at mentoring and guiding diverse teams, ensuring their success through performance management and emotional intelligence. • Strategic and Data-Driven: You combine strategic planning with data analysis to make informed decisions and implement continuous improvements. • Customer-Centric Mindset: You deeply understand customer needs, journey mapping, and leveraging feedback to deliver superior experiences. • Embrace Change and Growth: You thrive in dynamic environments, balance entrepreneurial scrappiness with professionalism, and seek innovative solutions. • Strong Emotional Intelligence: You are self-aware, an exceptional communicator, and a connector who inspires trust and empathy. • Bring Results: You have a track record of achieving measurable outcomes in activation, retention, upselling, and team performance.

🏖️ Benefits

• 401k matching • medical, dental and vision healthcare coverage • generous PTO policy • paid holidays • volunteer time off • paid parental leave