Aspire Software
Aspire Software is committed to nurturing, enhancing, and growing companies by investing in their resources, knowledge, and best practices. They focus on empowering business leaders and fostering innovation through decentralized decision-making, aiming to create a collaborative and adaptable environment. Aspire Software serves a variety of industries, providing support in mergers and acquisitions, international expansion, and business intelligence, all while prioritizing long-term customer relationships and employee growth.
Hospitality • Property Management Software • Point of Sale • Logistics • Auto Rental Software
Customer Support Consultant
March 21
Aspire Software
Aspire Software is committed to nurturing, enhancing, and growing companies by investing in their resources, knowledge, and best practices. They focus on empowering business leaders and fostering innovation through decentralized decision-making, aiming to create a collaborative and adaptable environment. Aspire Software serves a variety of industries, providing support in mergers and acquisitions, international expansion, and business intelligence, all while prioritizing long-term customer relationships and employee growth.
Hospitality • Property Management Software • Point of Sale • Logistics • Auto Rental Software
📋 Description
• We are looking for a Technical Support Specialist to join our team and provide high-quality technical solutions to our customers. • This role requires a proactive approach to problem-solving, excellent communication skills, and strong technical abilities to work effectively in a dynamic and cross-functional environment. • Responsibilities • Level 1 Incident Resolution: Identify, analyze, and efficiently resolve technical issues. • Escalate incidents when necessary, following established procedures. • Ticket Management & Technical Support: Use tools such as Zoho Desk, Jira, or similar platforms to log and manage support requests. • Ensure proper prioritization and follow-up of incidents. • Documentation & Knowledge Management: Create and maintain clear and precise technical documentation. • Contribute to building knowledge bases for both technical and non-technical users. • Work closely with internal teams such as Development, QA, and Product to resolve complex technical issues. • Qualifications • Experience in Level 1 Incident Resolution: Proven experience in identifying, analyzing, and solving technical issues. • Ability to escalate incidents when necessary. • Familiarity with Technical Support Systems and Ticket Management: Experience using tools such as Zoho Desk, Zendesk, Jira, or similar platforms. • Basic to Intermediate IT Knowledge: Operating systems (Windows, macOS, Linux). • Networking (TCP/IP, DNS, VPN). • Databases (basic SQL queries or similar). • Web applications. • Documentation & Knowledge Management: Ability to document solutions in a knowledge base. • Clear and structured writing for technical and non-technical users. • Cross-Department Collaboration: Experience working with internal teams (Development, QA, Product) to resolve issues. • Soft Skills • Excellent Communication Skills: Ability to interact with customers and internal users professionally, clearly, and empathetically. • Problem-Solving: Analytical and solution-oriented mindset. • Ability to manage multiple issues simultaneously. • Teamwork: Strong collaboration skills with other technicians and departments. • Adaptability to work in a multifunctional environment. • Time Management & Organization: Ability to prioritize tasks and meet deadlines. • Empathy & Customer Orientation: Understanding customer needs and delivering fast, effective solutions. • Required Languages: Native or advanced Spanish. Advanced English and German languages mandatory • Learning Ability: Willingness to acquire knowledge of new systems and technologies related to the company’s software. • Previous Experience: 1-2 years of experience in a similar technical support role. • Availability: Flexible schedule in case urgent issues need to be addressed outside regular working hours.
🎯 Requirements
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