Product Solutions Engineer

5 days ago

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Description

🛠️ Work directly with clients to design, configure, and implement product solutions tailored to their business requirements. 🧰 Provide in-depth technical support to clients during and after implementation, troubleshooting issues, and guiding them through complex configurations. 🤝 Act as a liaison between clients and internal product/engineering teams, sharing customer feedback and suggesting improvements to the product. 🔍 Conduct technical discovery sessions to understand client needs, providing recommendations on the best solutions. 📚 Develop a deep understanding of our product’s features, configurations, and customizations to effectively advise clients and assist with integration.

Requirements

👩‍💻Experience as a software engineer in a fast growing, start-up environment, preferably in a SaaS or B2B software environment. 💻 Technical Skills: Proficiency in Typescript, React and Node and familiarity with APIs. 🧠  Strong analytical skills to diagnose issues, identify root causes, and provide effective solutions. 🗣️Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical clients. 👥 Demonstrated commitment to delivering a positive customer experience and building productive client relationships. 📅 Ability to manage multiple client projects simultaneously, ensuring timelines and quality standards are met.

Benefits

🤑 Competitive Compensation: Enjoy a competitive salary and equity package! 🏥 Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%. 🦷 Dental Insurance: We protect those pearly whites 👀 Vision Insurance: Everyone can see clearly now at Assured 🌧 Life Insurance: It's on the house! Provided at no cost to you 🏄 Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation! 👶 Family Leave: Maternity and paternity leave options 📈 Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute 👪 Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending