Enterprise Tax Support Specialist

2 days ago

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Asure Software

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Human Capital Management • Payroll & Tax • Time & Attendance • Human Resources • HR Services

501 - 1000

Description

• The Enterprise Support Specialist will provide support to Asure’s Enterprise tax service clients. • This position is responsible for providing compliant resolution to customer inquiries, recommending solutions, training and guiding our clients through the products, features and functionalities of the system. • They should have excellent communication skills and be able to meet expectations with clients on service level agreements. • In this role, the Enterprise Support Specialist will establish, foster & maintain a partnership with the Enterprise client base that offers excellent and compliant support on providing tax knowledge, tax system functionality, process and procedures of the tax engine Asure Payroll Tax Management (APTM).

Requirements

• Minimum 5 years of payroll tax payment and/or filing experience • Minimum H.S. diploma/GED equivalent. College degree preferred but not required • Multi-state and multi-client local taxation experience • PEO experience preferred • FPC/CPP preferred • Experience in training and supporting clients preferred • Proficient attention to detail and organization skills • Established problem resolution, team building and decision-making skills • Strong computer and technical skills including but not limited to Microsoft Office (Excel, Word), Outlook, Salesforce, payroll software and payroll tax software • Advanced in excel • Strong communication skills- written and verbal. • Strong interpersonal skills • Demonstrated ability to learn and apply basic concepts in new situations • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards • Ability to collaborate and work in a team environment, as well as work independently and make sound decisions • Ability to multi-task and/or pivot in a changing priority environment • Ability to proactively build and maintain effective relationships with people (internal & external) • Ability to deliver timely and accurate results • Ability to travel to client sites and Asure offices as needed

Benefits

• Medical, Dental, Vision, HSA, FSA- effective day 1 • Basic Life, A+D, and STD • 401K Program with matching • Employee Stock Purchase Program • PTO