Customer Care and Sales Representative, Bilingual

September 15

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Asurion

WebsiteLinkedInAll Job Openings

Mobile Protection • Mobile Security Apps • Technology Services • Technology Protection • Extended Warranty

10,000+

💰 Funding Round on 2018-08

Description

• Maintain exceptional customer service while providing support for customers’ inquiries about lost or damaged devices • Resolve customer issues and sell our Connected Home product and other offerings • Understand technology and sell protection/tech support solutions • Evaluate and assist with customer concerns • Explain device capabilities, wireless carrier data product offerings and company policies • Meet goals and grow from feedback and coaching • Escalate calls to the appropriate tier when necessary

Requirements

• High school diploma or equivalent • Customer service experience and a desire in upselling to customers • Ability to retain knowledge - Learns and memorizes product information and customer information • Attention to Details - Provides care and attention to every customer issue • Friendly, Professional, Respectful – Projects a warm and friendly demeanor, exhibits professionalism and respect • Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns • Flexible - Ability to meet the needs of each customer • Organization – Multitasks with speed and accuracy • Problem Solving – Ability to efficiently resolve issues and meet customer expectations • Dedication - Reliable track record in attendance and performance • Computer literacy (type 25-35 words per minute and learn call center software) • A passing hiring assessment (soft skill scenario modeling and product knowledge) • Working knowledge of (or ability to learn) multiple hardware platforms and operating systems

Benefits

• Affordable medical, dental, and vision benefits program • Some plans average under $20/paycheck for single coverage • Vacation time • Holiday pay • 401k plan