Payroll Support Specialist

September 12

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Check Point Software Technologies Ltd

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Network Security • Next Generation Firewall (NGFW) • Intrusion Prevention (IPS) • Data Loss Prevention DLP • SSL VPN

5001 - 10000

Description

• Identify and assess customer’s needs to achieve satisfaction. • Collaborate with partners and customers to review payroll and tax information. • Meet or exceed response and ticket SLAs. • Provide expert guidance on product, technical, and tax-related inquiries. • Triage non-support-related requests to other internal teams. • Minimize escalation through ownership and transparency. • Go above and beyond to resolve complex payroll issues. • Support Tax team with requests during quarter-end and year-end filings. • Continuously improve skills through collaboration with cross-functional teams. • Build strong relationships to establish trust and drive partner retention. • Exceed partner/customer expectations by providing exceptional service and support.

Requirements

• 4+ years in client or partner-facing role • 2+ years of experience in payroll • Must be located in the Pacific Time Zone or willing to work Pacific Time Zone hours. • Deep passion for solving customer problems • Capable of managing several tasks at once in a fast-moving environment • Eager to "roll up their sleeves" and get things done • Strong attention to detail • Strong phone contact handling skills and active listening • Comfort with ticketing systems and tracking work (ie Salesforce, ZenDesk) • Demonstrate excellent written and verbal communication skills • Takes ownership and identifies areas to improve quality and efficiency • Willingness and interest in attending annual 3-day company offsite in the fall.

Benefits

• Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on first day of work. • Stock options. • Flexible PTO and sick leave. • 16 weeks of fully paid parental leave for all new parents. • Flexible return-to-work. • 9 annual holidays. • 401k retirement plan. • $100 monthly stipend for home internet and mobile phone expenses.