SoundStack
SoundStack is an audio-as-a-service platform designed to empower audio businesses such as podcast enterprises, radio stations, and ad networks. It provides comprehensive tools for streaming, podcasting, advertising, and analytics, enabling seamless and reliable audio delivery across the globe. SoundStack offers dynamic ad insertion, audience analytics, and royalty reporting to maximize monetization and provide valuable insights. Their platform supports enterprises with solutions that integrate efficiently with a variety of technologies, ensuring bias-free transactions and open access to advertising partners. SoundStack is committed to providing equal access to technology innovations in the audio industry.
Digital Audio • Podcasting • Hosting • Audio Ad Insertion • Audio Advertising
Enterprise Support Specialist
August 29, 2024
SoundStack
SoundStack is an audio-as-a-service platform designed to empower audio businesses such as podcast enterprises, radio stations, and ad networks. It provides comprehensive tools for streaming, podcasting, advertising, and analytics, enabling seamless and reliable audio delivery across the globe. SoundStack offers dynamic ad insertion, audience analytics, and royalty reporting to maximize monetization and provide valuable insights. Their platform supports enterprises with solutions that integrate efficiently with a variety of technologies, ensuring bias-free transactions and open access to advertising partners. SoundStack is committed to providing equal access to technology innovations in the audio industry.
Digital Audio • Podcasting • Hosting • Audio Ad Insertion • Audio Advertising
📋 Description
• Provide frontline technical support for SoundStack’s enterprise customers via phone, email, and ticketing systems. • Help aid in the onboarding process of VIP customers. • Act as the primary point of contact for our VIP partners. • Identify, document, and escalate issues to appropriate internal teams. • Ensure 100% adherence to SLAs for all enterprise-level support requests. • Maintain and update client documentation. • Monitor the performance of SoundStack’s services for VIP clients. • Provide regular updates to stakeholders and customers. • Conduct training sessions for customers on the use of SoundStack’s platform and services. • Participate in a shared rotation for weekend and on-call support.
🎯 Requirements
• Strong experience in enterprise-level technical support, preferably within the audio or media industry. • Excellent problem-solving skills with the ability to troubleshoot complex issues. • Strong communication skills, both written and verbal, with a customer-focused mindset. • Experience with support ticketing systems, Jira, and technical documentation. • Ability to manage multiple priorities and projects simultaneously. • Experience with customer onboarding and training.
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