Enterprise Support Specialist
August 29
Description
• Provide frontline technical support for SoundStack’s enterprise customers via phone, email, and ticketing systems. • Help aid in the onboarding process of VIP customers. • Act as the primary point of contact for our VIP partners. • Identify, document, and escalate issues to appropriate internal teams. • Ensure 100% adherence to SLAs for all enterprise-level support requests. • Maintain and update client documentation. • Monitor the performance of SoundStack’s services for VIP clients. • Provide regular updates to stakeholders and customers. • Conduct training sessions for customers on the use of SoundStack’s platform and services. • Participate in a shared rotation for weekend and on-call support.
Requirements
• Strong experience in enterprise-level technical support, preferably within the audio or media industry. • Excellent problem-solving skills with the ability to troubleshoot complex issues. • Strong communication skills, both written and verbal, with a customer-focused mindset. • Experience with support ticketing systems, Jira, and technical documentation. • Ability to manage multiple priorities and projects simultaneously. • Experience with customer onboarding and training.
Apply NowSimilar Jobs
August 27
Provide technical support and implement Canvs AI for clients to enhance empathy.
August 26
Support customers with Gigabit Internet services and troubleshoot network issues.
August 14
Provide customer support and troubleshoot issues for a web-based operating system.
August 1
Provide exceptional customer support for clients across various industries remotely.
July 29
Support and optimize customer experience processes for veterinary eCommerce platforms.