Customer Service Representative - Navajo

July 18

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Description

β€’ Provide exceptional customer service to English and Navajo-speaking customers β€’ Respond to customer inquiries and provide accurate information in a timely manner β€’ Assist customers with product and service-related questions or concerns β€’ Resolve customer issues by providing appropriate solutions and alternatives β€’ Ensure customer satisfaction and retention by building positive relationships β€’ Collaborate with internal teams to address customer issues and improve processes β€’ Maintain thorough and accurate customer records

Requirements

β€’ Fluency in both English and Navajo (spoken and written) β€’ Prior customer service experience is preferred β€’ Excellent communication skills and ability to adapt to different customer needs β€’ Strong problem-solving and time-management abilities β€’ Attention to detail and ability to prioritize tasks β€’ Ability to work well in a team-oriented environment β€’ Proficiency in using computer systems and software

Benefits

β€’ 11 paid holidays β€’ Generous accrued time off increasing with years of service β€’ Generous paid sick time β€’ Annual day of service

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