Customer Service Manager

June 3

🇺🇸 United States – Remote

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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VCPG SECURITY

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Security Officer • Access Control • Concierge • Maritime • Control Room

201 - 500 employees

🔐 Security

🤝 B2B

Description

• Develop and implement effective customer service strategies and procedures • Lead, train, and motivate the customer service team to deliver outstanding service • Resolve escalated customer complaints and issues in a timely and satisfactory manner • Monitor and analyze customer feedback, identify trends, and implement improvements • Collaborate with other departments to ensure a seamless customer experience • Manage and optimize customer service tools and systems • Develop and maintain strong relationships with key clients

Requirements

• Proven experience as a Customer Service Manager or similar role • Exceptional leadership and communication skills • Ability to handle difficult situations and resolve conflicts • Strong analytical and problem-solving skills • Proficient in customer service software and CRM systems • Experience in the security industry is a plus • Excellent organizational and time management abilities

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays)