Customer Support Specialist - Tier 2
August 14
Description
• Provide light training, system configuration, phone, email and chat support to customers • Troubleshoot and resolve complex issues related to the company's products and services • Escalate critical issues to the Tier 3 team as needed • Provide assistance to other team members as needed prior to ticket escalation • Document all customer interactions and resolutions in the company's ticketing system • Continuously improve knowledge of PortPro’s products and services • Suggest new ideas to improve customer service
Requirements
• Bachelor's degree in Computer Science, Information Technology or related field preferred • 3+ years of experience in customer support or a related field • Strong understanding of software • Excellent verbal and written communication skills • Strong problem-solving and analytical skills • Ability to work well in a fast-paced, dynamic environment • Excellent customer service skills • Knowledge of FreshDesk a plus • Ability to work independently and collaboratively in a team environment • Available to work the hours of 8-5 PST
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🇺🇸 United States – Remote
💵 $21 - $23 / year
💰 Series D on 2022-05
⏰ Full Time
🟡 Mid-level
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