Support Specialist - Workforce

July 27

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Restaurant365

WebsiteLinkedInAll Job Openings

Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software

201 - 500 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

Description

• Respond to technical support tickets • Prompt customers for information necessary to troubleshoot problem reports • Reach out to customers by phone and / or screen share as necessary to understand problem reports • Help customers understand R365 payroll integration functionality • Diagnose and document software defects and escalate them to management • Participate in live chats • Manage personal queue of customer tickets • Identify gaps in company self-help documentation • Identify and share ticket trends with Implementation Team • Conduct Basic Training on an as-need basis • Other duties as assigned

Requirements

• Previous background with Payroll and HR Systems • High attention to detail • Excel knowledge • Flexible and adaptable based on the needs of the client and internal team • Solution oriented mindset with ability to articulate under pressure • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation • Strong technical aptitude with experience communicating across multiple platforms • A passion for helping people get the most out of technology • Familiarity with restaurant management • Familiarity with restaurant labor scheduling and labor management • Understanding of basic accounting journal entry principles • Understanding of labor accruals • Payroll Implementation Experience

Benefits

• This position has a salary range of $26-$30 per hour. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives