Customer Service Engineer

July 3

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DCS - Designed Conveyor Systems

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Warehouse Automation • Supply Chain Consulting • Brand Agnostic • Warehouse Design • Integration

51 - 200

Description

• Be a member of the 24/7 on call team, being ready to take a call and provide remote assistance within 15 minutes of receiving a call. • Act as the primary contact for a site, visiting with customers to build and maintain positive relationships. • Communicate effectively with customers to provide information about products or services and obtain feedback, keeping records of customer interactions with details of inquiries, complaints, comments, and actions taken. • Maintain organized records of project warranties, main contacts for support, and issue warranty/service discontinuance orders. • Stay current with systems information, changes, and updates and possess knowledge of relevant software, computer applications, and equipment. • Follow up with customers, referring unresolved customer complaints to designated departments and ensuring that appropriate changes were made to resolve customers' problems.

Requirements

• You have 3-5 years of experience working with fully automated conveyor and PLC control systems. • You have Help Desk experience as well as a working knowledge of high and low voltage electrical systems. • You are available to work on a Saturday or Sunday if required, to support customers, practicing exemplary punctuality. • You possess customer service skills and best practices, being willing to cooperate with others in order to serve your customers, vendors, and team. • You skillfully juggle competing priorities, adjusting effectively to schedules and job ambiguity.

Benefits

• We pride ourselves in our family-like culture and casual, but focused, work environment • We offer competitive salaries and health benefits • Our 401K program includes a 100% match up to 5% • Participation in our Discretionary Profit-Sharing Program • We offer our employees flexibility and autonomy • We do community outreach projects throughout the year • We know how to throw company events • We work hard, but we also know how to have fun - darts, anyone?