Franchise Support Consultant

5 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🦅 H1B Visa Sponsor

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Asurion

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Asurion is a leading provider of device protection and tech repair services. The company offers a wide range of services including repair, replacement, or reimbursement for tech devices, as well as expert tech support and protection plans for mobile phones, home tech, and appliances. With services like uBreakiFix, Asurion provides customers with repair options without the need for a protection plan and offers comprehensive protection plans such as Home+ and Appliance+ that cover multiple devices in a household. Asurion is trusted by over 300 million people worldwide for its reliable and hassle-free tech care solutions.

Mobile Protection • Mobile Security Apps • Technology Services • Technology Protection • Extended Warranty

10,000+ employees

Founded 1994

👥 B2C

🛍️ eCommerce

📡 Telecommunications

💰 Funding Round on 2018-08

📋 Description

• As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix franchises • These Franchisees are our clients, and the Operations Support team supports Franchisees with consulting services focused on driving key metrics and performance in our stores • In this role, you will be responsible for driving success for our franchisees by consulting directly with individual owners, managers, and store team members • You will act as a uBreakiFix franchise operations expert and partner with our franchise owners to help assess, measure, and drive their performance • Demonstrates expertise in all agreements between UBIF Franchisor and the Franchisees • Takes ownership of store performance and franchise success within the consultant's region • Builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity • Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies • Routinely assess and analyze business performance reporting in order to make recommendations and develop strategies to enhance knowledge and skill of franchisees • Conduct regular communication and follow-ups with assigned Franchisee owner groups and log all communications within internal Franchisor systems • Directly support and align Franchisor resources to help measure, analyze, and enhance the performance of the franchisee • Run and participate in various in-person and virtual meetings with a wide range of participants • Adheres to internal standards, policies, and procedures • Regularly assess Franchisee compliance to Franchisor brand standards, policies, and procedures • Performs other duties as assigned

🎯 Requirements

• A minimum of 2 years’ experience in sales, retail, and/or training is required • Minimum of 1 year of Management experience is required • Internals must currently be in a leadership position • Internals must be in their current role for a minimum of 6 months, have no corrective action with a performance rating of strong or above • Preferred Education and Experience Bachelor's Degree or equivalent experience in a related field • Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred • Technical skills: Proficient in full O365 suite of applications, including the ability to analyze insights via PowerBI • Demonstrate high level of business acumen and ability to positively impact profitability measures • Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees • Presentation/coaching skills • Strong leadership, creativity, and analytical skills • Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization • Contribute positively to the organization, both individually and as part of a team

🏖️ Benefits

• Competitive pay and benefits including health, dental, and vision • Retirement savings plan • Paid time off • Continuing education support • Ongoing training to grow your skills