Senior Manager - Case & Escalation Management

2 days ago

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athenahealth

WebsiteLinkedInAll Job Openings

Revenue Cycle Management • Patient Engagement • Medical Billing • Care Coordination • Population Health Management

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

Description

• Lead case escalation team • Ensure effective resolution of client issues • Advocate for changes in service delivery • Monitor case performance and client sentiment • Support project management and data analysis • Collaborate with cross-functional teams for better outcomes

Requirements

• Medical billing/US healthcare experience preferred • Strong analytical, communication, and organizational skills • Bachelor's degree or equivalent experience • Previous people leadership experience preferred • Proven ability in project management and cross-team partnerships • Effective time management and problem-solving skills • Comfortable with business tools like Excel • Experience with athenahealth products a plus

Benefits

• Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Events throughout the year • Flexibility in work-life balance