Customer Success Manager

2 days ago

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Athennian

WebsiteLinkedInAll Job Openings

Legal • artificial intelligence • cloud infrastructure • productivity • automation

51 - 200 employees

📋 Compliance

🏢 Enterprise

☁️ SaaS

Description

• Athennian increases trust in business by organizing business entity and corporate structure information. • As a Customer Success Manager (CSM), you'll build relationships, understand client needs, and empower them to achieve results. • You'll develop tailored success plans, analyze metrics, and collaborate across teams for a seamless experience.

Requirements

• Proven success in a B2B SaaS environment, with 2+ years of experience thriving in a commercially-focused Customer Success role • A natural relationship-builder, skilled at fostering strong connections and trust with clients • Strategic and proactive in client interactions, consistently mitigating churn, driving adoption, and encouraging expansion • Proactive approach to assessing growth opportunities and experience driving deals through to close • Empathetic and customer-centric, with a passion for understanding and exceeding client expectations • Excellent communicator, adept at simplifying complex issues and conveying information clearly. • Highly organized, collaborative, and detail-oriented, with a proven ability to manage projects and drive change effectively • Familiarity with the legal tech space and entity and/or equity management solutions • Travel expectations based on book of business and internal/external company events

Benefits

• generous vacation/sick/flex days • remote work options • flexible working hours • health/dental/vision/group life/gRRSP/LTD/AD&D/EFAP benefits • high growth environment • team-building • day-to-day variety (never a dull moment) • MacBook for all employees • stock options • culture of transparency