Enterprise Deal Operations Team Lead - Scaled Deal Support

3 days ago

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Atlassian

Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.We believe the power of teams has the potential to change the world—one that is more open, authentic, and inclusive.

b2b enterprise software • bug tracker • issue tracker • enterprise wiki • corporate wiki

10,000+ employees

💰 $3.2G Secondary Market on 2014-04

📋 Description

• Lead a new global team of Enterprise Deal Associates. • Provide exceptional front-line customer service and manage low-complexity QTC requests. • Build strong relationships with Account Executives and customers. • Improve support experience for Enterprise Deal Managers and customers.

🎯 Requirements

• BS/BA in Business, Finance/Accounting, Economics, or a related discipline. • Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations. • At least one year in a people management role in an operations function. • Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning. • Must have a working knowledge of Confluence and sales service desk tools. • Customer service background and experience balancing many support requests simultaneously. • Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners. • Must have a working knowledge of Salesforce. • Familiar with order management practices and processes. • Proficient in Excel, including manually creating ad hoc formulas to calculate contract pricing.

🏖️ Benefits

• health coverage • paid volunteer days • wellness resources

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