Atomic Invest
Atomic Invest is a technology company that offers an integrated platform designed for fintechs and financial institutions to provide savings and investment products. They enable advanced wealth and cash management services with offerings that include FDIC-insured cash sweeps, money market funds, and treasury bills. Atomic Invest provides brokerage services with turnkey experiences and APIs that simplify the launch process for financial services. Their solutions cater to financial institutions, wealth managers, consumer platforms, and broker-dealers, enhancing financial service offerings and client satisfaction. As an SEC-licensed investment adviser and FINRA-registered broker-dealer, Atomic Invest ensures compliance and security standards, operating under the umbrella of AtomicVest Inc. Their services are not bank-guaranteed and carry the typical risks associated with investing.
Head of Customer Support
March 18
Atomic Invest
Atomic Invest is a technology company that offers an integrated platform designed for fintechs and financial institutions to provide savings and investment products. They enable advanced wealth and cash management services with offerings that include FDIC-insured cash sweeps, money market funds, and treasury bills. Atomic Invest provides brokerage services with turnkey experiences and APIs that simplify the launch process for financial services. Their solutions cater to financial institutions, wealth managers, consumer platforms, and broker-dealers, enhancing financial service offerings and client satisfaction. As an SEC-licensed investment adviser and FINRA-registered broker-dealer, Atomic Invest ensures compliance and security standards, operating under the umbrella of AtomicVest Inc. Their services are not bank-guaranteed and carry the typical risks associated with investing.
📋 Description
• About Atomic • We are a fast-growing, mission-driven company powering the expansion of financial services and wealth creation globally. • We build critical financial infrastructure that allows consumer-facing companies to offer engaging investing experiences to their customers in a frictionless way. • We host advanced investing capabilities ranging from ESG investing to multi-currency trading across 60 global markets. • The company closed its Series A and we are positioned to rapidly scale. • Come join an exciting opportunity to make a lasting impact! • As our Head of Customer Support, you will build and lead our customer support function from the ground up. • This is a hands-on leadership role where you'll both develop the strategic vision for support and be involved in day-to-day operations. • You'll create processes and systems to support investors using platforms powered by our technology. • If you're excited about building exceptional support experiences in a fast-growing fintech environment, we'd love to hear from you. • Design, implement, and scale our customer support function for end users. • This includes processes, tools, and performance metrics. • Provide support for investor queries and escalations. • Develop comprehensive documentation, knowledge bases, and support resources. • Collaborate with Product and Engineering teams to address user pain points. • Collaborate with Compliance to ensure support interactions are within regulatory requirements. • Create reporting systems to track support metrics and identify trends. • Establish SLAs and quality standards for our support operations.
🎯 Requirements
• 8+ years of customer support experience • Experience in fintech or financial services strongly preferred • Proven track record building support processes from scratch • Strong knowledge of support platforms, ticketing systems, and knowledge bases • Experience implementing and optimizing support technologies • Excellent communication and interpersonal skills • Ability to thrive in a fast-paced startup environment • Experience supporting B2B2C models ideally • Bonus for familiarity with compliance requirements for investment communications
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