Underdog Fantasy
Underdog Fantasy is a company specializing in fantasy sports and sports betting. Despite the technical issue mentioned in the text, it provides a platform where users can engage in fantasy sports contests, draft teams, and potentially win prizes based on the performance of real-world athletes. The company's focus is on providing a fun and competitive experience for sports fans who want to test their skills and luck in fantasy leagues and sports-related betting.
sports • gaming • fantasy
Director - Customer Support Automation
March 11
Underdog Fantasy
Underdog Fantasy is a company specializing in fantasy sports and sports betting. Despite the technical issue mentioned in the text, it provides a platform where users can engage in fantasy sports contests, draft teams, and potentially win prizes based on the performance of real-world athletes. The company's focus is on providing a fun and competitive experience for sports fans who want to test their skills and luck in fantasy leagues and sports-related betting.
sports • gaming • fantasy
📋 Description
• Hi, we’re Underdog! • We’re the fastest-growing sports gaming company ever. • We build innovative games and products for American sports fans. • Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology. • The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. • We believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field is required; an advanced degree (MBA, MS in AI/ML, etc.) is preferred. • 5+ years of experience in managing chatbot platforms, AI technologies, or digital customer experience initiatives, including significant leadership roles. • Proven track record in optimizing customer service processes and implementing large-scale AI solutions. • Deep familiarity with chatbot platforms, particularly Intercom, and advanced knowledge of AI-driven customer support technologies. • Strong understanding of natural language processing, machine learning, and data analytics. • Demonstrated ability to lead cross-functional teams and drive strategic initiatives in a fast-paced, dynamic environment. • Proven experience working with senior leadership and multiple stakeholders to align technology initiatives with business strategies.
🏖️ Benefits
• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season) • 16 weeks of fully paid parental leave • A $500 home office allowance • A connected virtual first culture with a highly engaged distributed workforce • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
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