Client Strategy Manager, Strategic (West)

August 8

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The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals • Work independently to deliver a “consultant” perspective in all client interactions • Regularly lead and present at client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

Requirements

• 2-4 years of CS or Account Management experience required (ideally at a marketing/software company) • Strong understanding of growth and retention techniques and strategies • Previously have worked closely with engineering and product teams to define requirement and implement solutions • Comfortable learning new software (for design, data management, and internal tools) • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools • Interest in software and entrepreneurship