Customer Success Manager - Remote

January 28

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Logo of AuditBOT

AuditBOT

SAP Security Audit β€’ SAP Risk β€’ SAP Audit β€’ SAP Controls β€’ SAP License Management

Description

β€’ Who We Are β€’ At AuditBoard we inspire each other to innovate and contribute to the greater good of our company and surrounding communities. β€’ Why This Role is Exciting β€’ As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. β€’ Key Responsibilities β€’ Account Management: Develop and maintain strong relationships with key customer stakeholders. β€’ Product Knowledge: Stay abreast of product updates and features. β€’ Issue Resolution: Proactively identify and address customer issues. β€’ Feedback Collection: Gather customer feedback and insights. β€’ Training and Education: Conduct 1:many sessions to empower customers. β€’ Retention & Expansion: Collaborate with customers to maximize value.

Requirements

β€’ 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment. β€’ Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred). β€’ 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred). β€’ Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels. β€’ Possess the ability to interface with C-level executives to drive program strategy and ROI. β€’ Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus). β€’ Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively. β€’ Willingness and ability to travel within the U.S. and Canada as needed.

Benefits

β€’ Launch a career at one of the fastest-growing SaaS companies in North America! β€’ Live your best life (LYBL)! $200/mo for anything that enhances your life β€’ Remote and hybrid work options, plus lunch in the Cerritos office β€’ Comprehensive employee health coverage (all locations) β€’ 401K with match (US) or pension with match (UK) β€’ Competitive compensation & bonus program β€’ Flexible Vacation (US exempt & CA) or 25 days (UK) β€’ Time off for your birthday & volunteering β€’ Employee resource groups β€’ Opportunities for team and company-wide get-togethers!

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