Customer Success Manager

January 28

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Komodor

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Komodor is a comprehensive Kubernetes management platform that helps engineers and developers streamline operations, stop firefighting, and improve the health of their workloads and infrastructure. With features like Kubernetes Health & Reliability Management, Kubernetes Operations & User Management, and Kubernetes Cost Optimization, Komodor offers AI-powered root-cause analysis and curated troubleshooting playbooks. It enhances productivity, reduces mean time to recovery (MTTR), and facilitates Kubernetes migration, making it easier for organizations to manage Kubernetes environments at scale.

Kubernetes • Fleet Management • K8s Access Management • K8s Troubleshooting • K8s Reliability

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Who are we? Komodor is a cutting-edge Kubernetes Platform provider. • Our dev-first solution streamlines Kubernetes operations across various environments, offering application and infrastructure engineers a unified platform to optimize cost and control. • We aim to simplify the developer experience, enhance efficiency, and bridge the gap between application and infra teams, all while empowering companies to focus more on innovation and less on Kubernetes management. • With $67M in funding raised, we are committed to pushing the boundaries of what our platform can do. • Core mission: As a Customer Success Manager at Komodor , you'll be a crucial link between our technical solutions and customer needs. • Collaborating closely with the sales team, you'll use your technical expertise to design customized solutions and lead POCs, demonstrating the value of our products firsthand. • Your Core Mission will encompass: Demonstrate curiosity, creativity, empathy and professionalism when working with Komodor customers solving their important platform engineering problems. • Partner and collaborate with Komodor Solution Architects and Solutions Engineers to deliver your customer’s technical objectives, coordinating the optimal services, support and resources available. • Onboard new customers and their users and teams to the platform; connect them with the people, resources, tools available to them in order to make the best use of Komodor as soon as possible. • Conduct regular Business Reviews and stay engaged with your assigned accounts and ensure they are meeting their stated goals with the platform and setting new goals, expanding the use of Komodor. • Coordinate with internal teams at Komodor, notably Support and Services, ensuring successful outcomes, supporting growth and working with Product to advocate for your customer. • Act as a trusted resource for your accounts.

🎯 Requirements

• 5+ years in a customer facing role including experience managing assigned accounts, expectations, outcomes and emotions both proactively and reactively. • Bring deep knowledge of CSM playbooks for an infrastructure audience • Familiarity with infrastructure, Kubernetes and software development best practices, public and private cloud platforms and motivation to learn. • Relentless focus on customer success and meeting the needs of present and future customers. • Drive to creatively influence revenue and pride in the growth of the business channels. • Experience building positive professional relationships with developers and executives. • Impeccable written, verbal and in-person communication skills. • Professionalism, attention to detail, and strong follow-up. • Comfort working with ambiguity, charting a course, and driving to execute. • Occasional travel for customer meetings and industry events may be required.

🏖️ Benefits

• Great culture and perks. • Options & benefits. • Growth opportunities! • Wellness and Employee experience events. • Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.