Customer Success Manager - K-12

January 22

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $70k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Instructure

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Instructure is an educational technology company that provides various digital tools and platforms to enhance and streamline teaching and learning experiences across different educational levels, from K-12 to professional education. Central to their offerings is the Canvas Learning Management System (LMS), which serves as a comprehensive hub for educators and students to connect and communicate effectively. Instructure also offers additional tools such as Canvas Studio and Canvas Catalog, as well as data-driven insights through Intelligent Insights that utilize AI to improve educational outcomes. The company's products are designed to support evidence-based decision-making, optimize technology usage, and foster impactful results in educational environments.

education • learning management system • software as a service • education platform • employee engagement

1001 - 5000 employees

Founded 2016

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• At Instructure, we believe in the power of people to grow and succeed throughout their lives. • Our goal is to amplify that power by creating intuitive products that simplify learning and personal development. • We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. • This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform. • The Customer Experience Manager will participate in efforts to retain the account and help grow the account.

🎯 Requirements

• Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience. • Exceptional communication skills both written and verbal. • Capacity to set correct expectations and manage issues to completion. • Multitask and prioritize tasks in a changing environment. • Strong team mentality, utilizing internal and external resources strategically and judiciously. • Customer facing background within the software industry. • Demonstrated ability to solve problems and seek solutions. • K12 Education experience and knowledge preferred

🏖️ Benefits

• Competitive salary, equity and 401k. • Medical, dental, disability, and life insurance. • HSA program, vision, voluntary life, and AD&D. • Tuition reimbursement. • Paid time off, 11 paid holidays, and flexible work schedules. • LifeStyle Spending Account.