Customer Success Manager - K-12

2 days ago

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Instructure

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Amplify teaching. Elevate learning. Intensify impact.

education • learning management system • software as a service • education platform • employee engagement

1001 - 5000

Description

• At Instructure, we believe in the power of people to grow and succeed throughout their lives. • Our goal is to amplify that power by creating intuitive products that simplify learning and personal development. • We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. • This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform. • The Customer Experience Manager will participate in efforts to retain and grow the account.

Requirements

• Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience. • Exceptional communication skills both written and verbal. • Capacity to set correct expectations and manage issues to completion. • Multitask and prioritize tasks in a changing environment. • Strong team mentality, utilizing internal and external resources strategically and judiciously. • Customer facing background within the software industry. • Demonstrated ability to solve problems and seek solutions. • K12 Education experience and knowledge preferred.

Benefits

• Competitive salary, equity and 401k. • Medical, dental, disability, and life insurance. • HSA program, vision, voluntary life, and AD&D. • Tuition reimbursement. • Paid time off, 11 paid holidays, and flexible work schedules. • LifeStyle Spending Account.