Customer Success Manager - Enterprise

January 17

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Attentive

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Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. • Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. • The platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. • Attentive's growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100. • We are looking for an experienced Customer Success Manager to join our Enterprise Team. • You will take ownership of relationships with our Enterprise customer and lead their program strategy in a consultative and data-driven fashion.

🎯 Requirements

• 3-5 years of CS or Account Management experience required (ideally from a MarTech company with SMS and/or email experience). • Strong understanding of growth and retention techniques and strategies. • Demonstrate success in managing complex customer relationships, driving customer retention and expansion. • Solutions-oriented mindset with excellent problem solving and analytical skills. • Experience navigating complex work processes, tight timelines, and changing teams. • Extremely detail oriented and organized. • Excellent communication skills and the ability to build trust, strong relationships and influence across an organization. • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools. • Comfortable learning new software (for design, data management, and internal tools).

🏖️ Benefits

• Competitive perks and benefits, from health & wellness to equity.