Customer Success Manager, Enterprise

August 30

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Attentive

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The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals • Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Regularly lead and present at client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements • Contribute to the continued development and improvement of the Attentive Customer experience

Requirements

• 3-5 years of CS or Account Management experience required (ideally at a marketing/software company) • Strong understanding of growth and retention techniques and strategies • Demonstrate success in managing complex customer relationships, driving customer retention and expansion • Solutions-oriented mindset with excellent problem solving and analytical skills • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools • Comfortable learning new software (for design, data management, and internal tools)