Customer Success Account Manager

January 15

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Benchmark

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Benchmark is a global product realization services company that specializes in providing comprehensive solutions in advanced computing, commercial aerospace, defense, medical technologies, and semiconductor capital equipment. The company offers a range of services from design engineering and precision machining to full-system electronic assembly and lifecycle management, ensuring reliable support for innovative products in demanding markets. With a collaborative approach that leverages cross-functional teams, Benchmark aims to be a trusted partner in delivering customized solutions tailored to complex challenges.

Advanced Technology • Design Engineering • Manufacturing • Order Fulfillment • Design

10,000+ employees

Founded 1979

🚀 Aerospace

⚕️ Healthcare Insurance

📋 Description

• Partner closely with sales and professional development teams to support school district partnerships. • Assist with onboarding new customers, ensuring a successful experience. • Serve as the voice of the customer, advocating for their needs in product development. • Act as a primary contact for key district stakeholders throughout the customer lifecycle. • Identify opportunities for upselling by connecting current products with supplemental solutions. • Use customer health metrics to manage district partnerships effectively.

🎯 Requirements

• Experience in Sales, Marketing, or Customer Success within an education-focused organization. • Knowledge of school districts—their challenges, goals, processes, and the products they use. • Experience from a high-growth company, adapting quickly to evolving demands and opportunities. • Strong communicator and collaborator, navigating challenging conversations empathetically. • Strong organizational skills and effective time management to handle multiple priorities. • Service-oriented mindset, driven by a commitment to helping customers achieve their goals. • Skilled problem solver and process-driven thinker who thrives on finding efficient solutions.