Customer Success Manager

January 11

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Jungle Scout

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Jungle Scout is a company that provides a platform and tools for entrepreneurs and online sellers to find and source products for sale on Amazon. It offers features such as product tracking, competition analysis, and sales estimation to help users optimize their Amazon business strategy. Jungle Scout positions itself as a one-stop solution for Amazon sellers to enhance their product research and maximize sales efficiency.

Amazon Private Label • Selling On Amazon • Product Research • Entrepenuership • Sell Online

201 - 500 employees

Founded 2015

🛍️ eCommerce

🤝 B2B

☁️ SaaS

📋 Description

• Managing customer renewals, driving expansion opportunities, and enhancing overall customer experience. • Ensuring customers derive maximum value from the enterprise platform to foster long-term relationships. • Act as the primary point of contact for customer inquiries, resolving issues efficiently and effectively. • Proactively engage with customers to ensure timely renewals of their subscriptions. • Analyze customer usage patterns to identify upsell opportunities that align with their business needs. • Guide new customers through the onboarding process to ensure they are set up for success. • Track customer engagement metrics and prepare reports to measure success and identify areas for improvement.

🎯 Requirements

• 5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment. • Expertise in areas like Amazon, advertising, e-commerce, or Walmart. • Focus on delivering value and positive experiences for clients. • Excel in assessing client data and feedback to identify trends and areas for improvement. • Known for your expertise in cultivating long-term partnerships with clients through trust and consistent engagement. • Resourceful and proactive in addressing client challenges, finding solutions, and identifying opportunities to grow within the existing book of business. • Can adjust strategies based on client feedback and changing circumstances. • Can clearly convey information and listen actively to clients' needs and concerns. • Ability to work effectively with internal teams to ensure client needs are met and to facilitate seamless service delivery. • Can prioritize tasks effectively to manage multiple client accounts and deadlines.

🏖️ Benefits

• The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun. • Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. Whether that's working from home, in office at one of our hubs, a co-working space. • A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training. • Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers. • Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. • Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering. • Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees. • Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.