Customer Success Manager

January 10

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Arize AI

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Arize AI is a company that provides a comprehensive AI observability and evaluation platform designed for AI engineers to build and manage AI applications, particularly those involving large language models (LLMs). The platform offers end-to-end AI tracing, monitoring, and evaluation tools to help users identify and resolve performance bottlenecks, ensure data quality, and improve the performance of AI systems. Arize also supports experimentation and visualization, enabling users to iterate rapidly on AI applications and maintain high-quality service delivery. The company caters to top AI companies, offering solutions for both online and offline LLM evaluation and observability. Arize's tools are particularly valuable for AI model monitoring, troubleshooting, and performance optimization, helping businesses mitigate risks and improve AI outcomes.

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• Manage customer relationships and foster adoption and growth of Arize • Handle renewal contracts and upsells directly with customers • Build relationships with AI/ML users and grow/foster customer adoption • Manage an account plan and align the Arize team on how to best drive client health • Identify areas of growth and upsell opportunities in account base • Demonstrate the product’s capabilities and identify opportunities for training customers • Work closely with the Customer Success Engineering team to advise on technical best practices and ensure customer accounts are healthy • Conduct discovery with customers and share the Arize vision • Prospect wider into customer accounts to drive more adoption • Manage customer feature requests and ensure they are relayed to the team in a timely manner • Ensure support is aligned with customer requests • Manage and navigate internal / external stakeholders to ensure success • Understand use cases, scope licensing and find more workloads

🎯 Requirements

• 3+ years SaaS sales experience: Hungry, aggressive and motivated • Familiarity or willingness to learn sales technologies to find and attract prospects • Worked with customers and have conducted customer renewals • Self-starter and comfortable working in limited process environments • Full-cycle customer experience and ability to navigate the complexities of customer health • Fast-paced and focused on helping customers • Ability to demo the Arize platform to showcase the product to customers • Team player: Collaboration with peers and other organizations within Arize is critical to success, we deeply value the success of the collective team over individual gains • Strong communication skills: Clearly and objectively communicate observations from the field • Strong account management skillset • Great organizational skill set and ability to manage multiple customers at once • Familiar with SaaS negotiations and contracts

🏖️ Benefits

• medical • dental • vision • 401(k) plan • unlimited paid time off • generous parental leave plan • others for mental and wellness support