Customer Success Manager

2 days ago

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UpCodes

WebsiteLinkedInAll Job Openings

Construction • Architecture • Engineering • Compliance

11 - 50 employees

📋 Compliance

☁️ SaaS

💰 $3.4M Seed Round on 2020-11

Description

Build processes and standards defining the CSM function, delivering proactive and efficient support to meet diverse client needs. Lead Product Demos and Training: Conduct demos to highlight our evolving feature set and empower clients to get the most value from UpCodes. Build Self-Service Resources: Develop resources like webinars, guides, and knowledge-base articles to empower users and support self-service. Alleviate Support Workload: Cover support channels when needed and ensure rapid responses to client inquiries.

Requirements

Minimum of three years of experience in a Customer Success Manager role at a SaaS company. Candidates with prior experience in the AEC (architecture, engineering, and construction) industry are encouraged to apply. Strong Communicator: You excel at making complex topics easy to understand, engaging clients effectively through video or written content, and advocating for their needs across cross-functional teams. Startup Mindset: You are gritty and thrive in a fast-paced startup environment. Collaborative and Cross-Functional: You are comfortable working across multiple functions and coordinating collective wisdom to drive the customer journey and the evolution of our product forward.

Benefits

Offers Equity Commission: $14.1K – $31.5K