UpCodes
UpCodes is a comprehensive platform that consolidates building codes, assemblies, and building products to accelerate the design to construction process. It serves as a unified library offering code adoptions, amendments, and updates necessary for compliance understanding. Its tools, powered by features like the AI-powered Copilot, help architects, contractors, and other professionals to accurately research, interpret, and apply building regulations and product specifications efficiently. By offering high-fidelity diagrams, assembly research tools, and a vast code library, UpCodes aids in structured research and collaboration, significantly improving efficiency and accuracy throughout a project's lifecycle. The platform caters to various roles including architects, general contractors, code consultants, and more, helping teams save time when dealing with building codes and compliance requirements.
Construction • Architecture • Engineering • Compliance
Customer Success Manager
January 4
UpCodes
UpCodes is a comprehensive platform that consolidates building codes, assemblies, and building products to accelerate the design to construction process. It serves as a unified library offering code adoptions, amendments, and updates necessary for compliance understanding. Its tools, powered by features like the AI-powered Copilot, help architects, contractors, and other professionals to accurately research, interpret, and apply building regulations and product specifications efficiently. By offering high-fidelity diagrams, assembly research tools, and a vast code library, UpCodes aids in structured research and collaboration, significantly improving efficiency and accuracy throughout a project's lifecycle. The platform caters to various roles including architects, general contractors, code consultants, and more, helping teams save time when dealing with building codes and compliance requirements.
Construction • Architecture • Engineering • Compliance
📋 Description
Build processes and standards defining the CSM function, delivering proactive and efficient support to meet diverse client needs. Lead Product Demos and Training: Conduct demos to highlight our evolving feature set and empower clients to get the most value from UpCodes. Build Self-Service Resources: Develop resources like webinars, guides, and knowledge-base articles to empower users and support self-service. Alleviate Support Workload: Cover support channels when needed and ensure rapid responses to client inquiries.
🎯 Requirements
Minimum of three years of experience in a Customer Success Manager role at a SaaS company. Candidates with prior experience in the AEC (architecture, engineering, and construction) industry are encouraged to apply. Strong Communicator: You excel at making complex topics easy to understand, engaging clients effectively through video or written content, and advocating for their needs across cross-functional teams. Startup Mindset: You are gritty and thrive in a fast-paced startup environment. Collaborative and Cross-Functional: You are comfortable working across multiple functions and coordinating collective wisdom to drive the customer journey and the evolution of our product forward.
🏖️ Benefits
Offers Equity Commission: $14.1K – $31.5K
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