Customer Success Manager

January 3

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Mashgin

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Mashgin is a leading company utilizing computer vision technology to revolutionize the checkout experience across diverse industries. Their AI-powered checkout solutions enable users to swiftly and accurately ring up items by assessing product characteristics such as shape, size, color, texture, and reflection, thereby reducing checkout times significantly. Analyses indicate that Mashgin's self-checkout systems can enhance customer satisfaction and increase revenue, making them ideal for places like convenience stores, stadiums, cafes, higher education institutions, and healthcare facilities. With over 800 million transactions processed and a user base spread across 4,000 locations, Mashgin's technology is paving the way for faster, hassle-free checkouts worldwide.

Computer Vision • Retail Technology • 3D Technology • Deep Learning

11 - 50 employees

Founded 2015

🤖 Artificial Intelligence

🛒 Retail

🏢 Enterprise

💰 $62.5M Series B on 2022-05

📋 Description

• Developed a successful and innovative point-of-sale experience that uses computer vision and AI. • Eliminated checkout lines to allow people to get back to their lives. • Serving customers in thousands of locations worldwide. • A series B startup with 10 years of progress and already profitable. • Valued autonomy of work, obsession with customer experience, and a culture of respect and fun. • Seeking a customer centric, energetic individual to foster client relationships and deliver the Mashgin experience. • Responsible for understanding customer needs across various verticals. • Deliver regular customer communication and reporting related to their account. • Owns client training, ongoing site visits, capturing, and analyzing data. • Support customers from sales prospects to active users, ensuring customer satisfaction.

🎯 Requirements

• Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Business Development or Account Management. • 3-5 years of experience in Customer Success, Consulting, Business Development, Sales or related field. • Proven experience building strong customer relationships and efficiently communicating internal and external voices. • Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for both technical and non-technical audiences. • Strong organizational, time management and prioritization skills. • Ability to travel 50% to 70% of the time.

🏖️ Benefits

• Excellent health, dental and vision insurance for you and your dependents. • 401k plan. • Flexible PTO policy. • Catered lunch in office with fully stocked snacks and beverages. • Pet insurance for your fur babies. • Voluntary life insurance plan. • Competitive salary and options in a small, rapidly scaling company.