Customer Success Manager

18 hours ago

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Sword Health

WebsiteLinkedInAll Job Openings

Digital Health • medical devices • machine learning • Artificial Intelligence • physical therapy

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Description

• Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. • With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. • Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. • This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. • SWORD Health is looking for an entrepreneurial individual to join our fast-paced and dynamic Customer Success team.

Requirements

• Passionate about bringing world-class healthcare to those who need it; • 2+ years of experience in enterprise-level customer success / account management roles, ideally in the digital health or benefits space; • Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations; • Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners; • Strong growth mindset and ability to influence via analytical and story-telling skills; • Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing; • Comfortable with small teams and adapting to ambiguous start-up environments; • No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable.

Benefits

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family *Eligibility: Full-time employees regularly working 25+ hours per week