Customer Success Manager - Mid-Market

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Affinity.co

WebsiteLinkedInAll Job Openings

CRM • Relationship Intelligence • Pipeline Management • Contact Management • Lead Generation

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

💸 Finance

Description

• Drive renewals while working closely with our clients to understand and address their business needs. • Own a book of Affinity's Mid-Market customers driving renewals and upsell for these accounts. • Serve as a Customer Advocate, building a strategy to manage the engagement and success of our clients. • Act as a trusted advisor to our customers to drive broad product adoption and ensure customer satisfaction. • Become a product expert and develop best practices to share with clients. • Interface closely with sales, support, product, and engineering teams to share client feedback and resolve escalations.

Requirements

• 5+ years of experience as a Customer Success Manager, Account Manager, or similar role. • Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting. • Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities. • Excellent interpersonal skills with a history of building strong business relationships. • Influential communicator with experience presenting to small and large audiences. • Proficient in organization, account prioritization, and time management. • Ability to orchestrate cross-functional resources to ensure the success of your clients. • Excited by the startup environment; want to contribute to fine-tuning the structure and process to scale the customer success team. • Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies.

Benefits

• We pay your medical, dental, and vision insurance with comprehensive PPO and HMO plans. • Provide flexible personal & sick days. • We offer a 401k plan to help you plan for retirement. • Provide an annual budget for you to spend on education and offer a comprehensive L&D program. • Support our employee’s overall health and well-being and reimburse monthly for transportation, home internet, meals, and wellness memberships/equipment. • Virtual team building and socials.