Customer Success Manager

3 days ago

Apply Now

Receive Emails with Similar Jobs

Halo

WebsiteLinkedInAll Job Openings

Fundraising • Biomedical Research • Technology Transfer • Drug Discovery

2 - 10

Description

• Halo is seeking a dynamic and accomplished Customer Success Manager with a proven track record. • The role involves managing a book of business, developing strong relationships with key stakeholders. • Drive customer engagement and serve as a trusted advisor on Halo’s platform offerings. • Manage customer relationships, expansions, and renewals to shape the future of the product. • Adaptability and a proactive mindset are key in this startup environment. • Forge and nurture deep relationships with stakeholders to ensure they derive maximum value. • Partner with the sales team to facilitate a smooth transition from sales to implementation. • Lead the onboarding process with a tailored approach; execute Joint Success Plans. • Manage customer engagements; coordinate training, track milestones, and provide support. • Monitor account health, identify issues, and conduct regular Business Reviews. • Assess and manage account risk, collaborating with teams to secure retention. • Own the customer retention and renewal process for timely contract renewals. • Act as the voice of the customer; relay feedback to influence product development. • Contribute to the refinement of Customer Success processes and best practices.

Requirements

• Experience: 3-5 years in Customer Success Management, preferably within an enterprise SaaS environment. • Skills: Exceptional organizational abilities with a knack for managing multiple priorities and projects. • Relationship Management: Demonstrated ability to build and sustain valuable, outcome-driven relationships. • Product Collaboration: Experience working closely with Product or Engineering teams. • Proactive Problem-Solving: Self-starter attitude with a proactive approach to decision-making. • Engaging Communication: Strong social skills and ability to connect with stakeholders. • Mission Driven: Passionate about our mission to “move science forward.”

Benefits

• Share in the upside. • Donate to research. • Volunteer for research. • Stay healthy. • Escape for the Winter.