Binalyze
Binalyze is a cybersecurity company focused on revolutionizing digital forensics and incident response (DFIR) with its Automated Investigation and Response (AIR) platform. The company provides rapid, proactive solutions to enhance cyber resilience through streamlined investigations and forensic-level insights. Binalyze's offerings include powerful integrations with SIEM, EDR, and XDR systems, enabling seamless detection and response workflows. By focusing on automation and intelligent analysis, Binalyze empowers security operations centers (SOCs) to conduct more efficient investigations across hybrid environments and improve incident readiness. Trusted by organizations worldwide, Binalyze is committed to delivering smarter, faster, and more accurate cybersecurity outcomes.
Digital Forensics • DFIR • Computer Forensics • Incident Response • Anomaly Scanning
DFIR Customer Success Manager
December 7, 2024
Binalyze
Binalyze is a cybersecurity company focused on revolutionizing digital forensics and incident response (DFIR) with its Automated Investigation and Response (AIR) platform. The company provides rapid, proactive solutions to enhance cyber resilience through streamlined investigations and forensic-level insights. Binalyze's offerings include powerful integrations with SIEM, EDR, and XDR systems, enabling seamless detection and response workflows. By focusing on automation and intelligent analysis, Binalyze empowers security operations centers (SOCs) to conduct more efficient investigations across hybrid environments and improve incident readiness. Trusted by organizations worldwide, Binalyze is committed to delivering smarter, faster, and more accurate cybersecurity outcomes.
Digital Forensics • DFIR • Computer Forensics • Incident Response • Anomaly Scanning
📋 Description
• Manage Customer Health: Enhance Customer Health Scores and develop strategies for engagement. • Technical Onboarding and Ongoing Training: Lead onboarding sessions and provide advanced training. • Relationship Management: Build professional relationships and conduct cadence calls. • Identify Upsell Potential: Collaborate with sales for growth opportunities. • Voice of the Customer: Capture and communicate feedback for product enhancements. • Innovate Customer Success Processes: Evolve success practices and support customers. • IR Assist Investigations: Partner with DFIR Lab for technical investigations.
🎯 Requirements
• Team Collaboration: Strong teamwork and communication skills are essential. • Customer-Centric Problem Solver: Creativity and unconventional ideas are crucial. • Drive and Ownership: Must thrive in fast-paced environments and make a real impact. • Diagnostic Skills: Relevant experience in Customer Success and troubleshooting. • Technical Aptitude: Background in investigations or cybersecurity preferred. • Experience with DFIR Tools, SIEMs, and EDRs is advantageous. • Home Lab Enthusiast: A home lab setup is a big plus!
🏖️ Benefits
• 28 days holiday allowance + wellbeing days + birthday off! • Fully remote and flexible working arrangements. • Private medical insurance for you and your family. • Enhanced parental leave benefits • A supportive and collaborative team passionate about cybersecurity. • Home office setup support. • 401(k) 2% matched • Wellbeing and entertainment allowances • Great opportunities for growth and development.
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