Customer Success Manager - Enterprise

December 4, 2024

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Human Signal

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Human Signal is a company that specializes in providing a data labeling platform known as Label Studio Enterprise. This platform is designed for automating and refining the data labeling process, integrating capabilities such as natural language processing (NLP) autolabeling, security, quality control, and compliance features. Human Signal focuses on preparing training data, fine-tuning large language models, and evaluating model performance for data science and machine learning teams. They offer a robust API and customizable workflows to optimize the entire AI development lifecycle across various use cases, including legal, medical, and retail sectors. The platform emphasizes secure data handling, being SOC2 certified and HIPAA compliant, ensuring data privacy and integrity.

MachineLearning • DeepLearning • AI • DataLabeling • DataScience

51 - 200 employees

Founded 2003

🤖 Artificial Intelligence

☁️ SaaS

📋 Compliance

📋 Description

• Build long lasting meaningful relationships with customers to ensure consistent and proactive engagement • Drive business value with customers by prescribing effective success plays based on customer business goals and long-term strategic direction • Help existing and new customers fully utilize the software and integrate it into their pipelines • Own customer lifecycle from onboarding through renewal • Land and expand existing Enterprise accounts to operationalize labeling initiatives as part of their standardized practice

🎯 Requirements

• Minimum of 6 years of experience working in customer-facing technical roles • At least 5 years of experience building and managing customer relationships • Minimum of 4 years of experience at a SaaS-company working with cloud architectures • Foundational technical understanding of data collection, feature engineering, model training and productionalization • Solid knowledge of the ML/AI market, pain points of enterprise-wide AI adoption, and common strategic focus of Head of Engineering / Head of AI persona

🏖️ Benefits

• HumanSignal is an Equal Opportunity Employer. • We are committed to building an organization that welcomes diverse backgrounds and lifestyles. • Our goal is to create an inclusive work environment that is equitable and where everyone feels they belong. • We foster open and transparent communication and a workplace where discrimination and harassment are not tolerated.