Customer Success Manager - Enterprise

12 hours ago

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Human Signal

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MachineLearning • DeepLearning • AI • DataLabeling • DataScience

51 - 200

Description

• Build long lasting meaningful relationships with customers to ensure consistent and proactive engagement • Drive business value with customers by prescribing effective success plays based on customer business goals and long-term strategic direction • Help existing and new customers fully utilize the software and integrate it into their pipelines • Own customer lifecycle from onboarding through renewal • Land and expand existing Enterprise accounts to operationalize labeling initiatives as part of their standardized practice

Requirements

• Minimum of 6 years of experience working in customer-facing technical roles • At least 5 years of experience building and managing customer relationships • Minimum of 4 years of experience at a SaaS-company working with cloud architectures • Foundational technical understanding of data collection, feature engineering, model training and productionalization • Solid knowledge of the ML/AI market, pain points of enterprise-wide AI adoption, and common strategic focus of Head of Engineering / Head of AI persona

Benefits

• HumanSignal is an Equal Opportunity Employer. • We are committed to building an organization that welcomes diverse backgrounds and lifestyles. • Our goal is to create an inclusive work environment that is equitable and where everyone feels they belong. • We foster open and transparent communication and a workplace where discrimination and harassment are not tolerated.