Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
Customer Success Manager
December 2, 2024
Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
📋 Description
• Cyara is the leading Automated CX Assurance Platform provider • Build and maintain strong relationships with enterprise customers • Ensure customers maximize the value of our solutions • Deliver exceptional customer experiences
🎯 Requirements
• 5+ years of experience in a Customer Success Role • Experience managing large, multinational accounts • Ability to negotiate large renewals • Confident presenting to senior executives • Strong program management and analytical skills • Previous experience in SaaS or telecoms preferred • Bachelor's degree in a related discipline is desirable
🏖️ Benefits
• Flexible work environment • Competitive compensation • Family first, team-oriented atmosphere • Results-oriented culture focused on continuous improvement • Global, growing company with an all-inclusive team
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