Customer Success Manager

Yesterday

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Cyara

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IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing

201 - 500

💰 Private Equity Round on 2022-01

Description

• Deliver better CX with less effort, cost, and risk • Support the entire CX software development lifecycle • Ensure businesses build flawless customer journeys across channels • Lead customer engagement throughout their lifecycle

Requirements

• 3+ years of experience in a Customer Success Role • Strategic mindsight managing large, multinational accounts • Able to negotiate large, complex renewals • Confident presenting to senior customer executives • Organized, process-driven, customer-focused, articulate, problem solver • Strong technical acumen and analytical skills • SaaS or telecoms experience advantageous • Bachelor's degree in a related discipline desirable

Benefits

• Flexible work environment • Competitive compensation • Family first, team-oriented atmosphere • Focus on continuous improvement