Customer Success Manager
November 26, 2024
Description
• Zafran is looking for an experienced and highly motivated Customer Success Manager to join our team. • The ideal candidate will be passionate about ensuring customer satisfaction, driving renewals, and fostering long-term relationships. • This role is critical in managing customer accounts, understanding their needs, and ensuring they achieve maximum value from our solutions.
Requirements
• 4+ years of experience in customer success, account management, or a related role, preferably in the cybersecurity or technology sector. • Proven track record of managing and growing customer accounts. • Proven experience working with SaaS applications, ideally in a customer-facing role. • Ability to manage multiple customer accounts and projects simultaneously. • Proficiency in using customer relationship management (CRM) tools and other relevant software. • Excellent problem-solving and analytical skills. • 2+ years of work experience with Cybersecurity.
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