Client Experience Manager

October 10

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Phreesia

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Information Technology • Healthcare • Patient Intake Management

1001 - 5000

Description

• Are you a digital media enthusiast who excels at building rapport and trust with clients? • We are seeking a Client Experience Manager with strong communication and problem-solving skills to join our Life Sciences team. • In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands by advertising on our platform. • This is a work-from-home position with the expectation that you live within the New York City /commutable area. • Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives • Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads • Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily • Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals • Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals • Collaborate across Life Sciences teams and mentor junior team member to drive strategic initiatives.

Requirements

• Bachelor’s degree required and 4+ years of media agency experience in account management, advertising media buying, or media strategy with healthcare brands in the pharmaceutical space • Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement • Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business • Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area.

Benefits

• 100% Remote work + home office expense reimbursements • Competitive compensation • Flexible PTO + 8 company holidays • Monthly reimbursement for cell phone + internet + wellness • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada • Variety of insurance coverage for people (and pets!) • Continuing education and professional certification reimbursement • Opportunity to join an Employee Resource Group.