Customer Success Manager

3 days ago

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IVIX

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OSINT • TAX • FINANCIALCRIMES • INTELLIGENCE • LAWENFORCEMENT

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Description

• IVIX is seeking an experienced and proactive Customer Success Manager to support our mission of illuminating the shadow economy. • Reporting to the VP of Customer Success, this role will focus on building strong customer relationships, driving product adoption, and providing technical guidance tailored to each customer’s needs. • You will work directly with US-based tax authorities and organizations, helping them leverage IVIX’s data-driven platform to enhance compliance and improve tax collection outcomes. • Develop and maintain value-based relationships with stakeholders at all levels within customer organizations, ensuring engagement and satisfaction with IVIX solutions. • Drive product adoption and ensure customers gain full benefits from the IVIX platform through customized support, training, and insights tailored to their unique needs. • Provide hands-on technical guidance and facilitate seamless integration of IVIX’s platform with customers’ data models and workflows, ensuring high-impact use of our data visibility tools. • Specific responsibilities include managing all technical Proof of Concept (POC) as well as Enterprise product deployments. • Gain a deep understanding of each customer’s business model and operational needs, tailoring recommendations that enhance compliance and collection results. • Collaborate closely with Product, R&D, and Sales teams to represent the voice of the customer and influence product improvements aligned with market demands. • Travel as needed to customer sites and industry events to maintain strong relationships and provide in-person support.

Requirements

• At least 4 years of experience in a customer success or similar role. • Hands-on experience with technical and data integrations, with the ability to provide direct guidance to customers. • Proven experience with SQL and Python, enabling basic data analysis and support for customer-specific requirements. • A bachelor’s degree in a relevant field, such as Business, Data Science, Information Technology, or a related discipline. • Excellent interpersonal and communication skills, capable of managing relationships with diverse stakeholders. • A team-player attitude with problem-solving skills and a proactive approach to customer engagement. • Experience in the tax, compliance, or public sector is preferred. • Background in tax or finance- an advantage • Language Skills: English and Spanish. Candidates with the ability to communicate effectively in Spanish will have an advantage in working with our diverse client base in the Americas. • Additional Requirements: Travel: Willingness to travel as needed to meet with government clients and attend industry conferences. Additionally, travel to Israel will be required. • Clearance: Ability to obtain and maintain a government security clearance, if required.