Impact Manager, Customer Success

November 19, 2024

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RQI Partners, LLC

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The American Heart Association and Laerdal Medical formed RQI Partners as their service provider for RQI, HeartCode, and other quality improvement solutions. Our company is focused on delivering innovative resuscitation solutions that support our vision to eliminate preventable and unexpected cardiac arrest deaths.

Program Management • Product Development • Innovation • Collaboration • Quality Improvement

51 - 200 employees

Founded 2018

📋 Description

• That’s our mission. It’s our business. • An Impact Manager will play the lead role in helping our customers achieve success by leveraging and maximizing our lifesaving digital resuscitation education solutions to help save more lives from cardiac arrest. • We invite you to review the requirements of the position below. • If this career opportunity to create and own how you will prepare, support and lead customers to their fullest potential to impact and improve cardiac arrest survival has piqued your interest, RQI Partners wants to hear from you. • Helping Save More Lives. — Our Mission, Our Business. • Position Holder is Accountable For: Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey. • Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.

🎯 Requirements

• Bachelor’s Degree in Business, Life Sciences, or related field. • Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements. • Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals. • Experience delivering education/training within a clinical environment a plus. • Travel as needed to effectively manage customer accounts with possibility for overnight travel when necessary. • Ability to lift and carry 70 pounds on a regular basis. • Valid Driver’s License.