Enterprise Customer Success Manager

Yesterday

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dayshape

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Dayshape is a leading provider of AI-powered intelligent resource management software. The company's platform optimizes resource scheduling with advanced AI that processes thousands of options per second, offering advanced features such as real-time project financials, Gantt chart scheduling, and robust reporting and dashboards. Dayshape's solutions focus on maximizing efficiency, scalability, and profitability for professional services firms. It aims to empower teams, improve client satisfaction, and drive business growth through seamless integrations and flexible workflows.

resource planning • resource scheduling • AI • workforce optimisation • workload management

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• About us: We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. • Trusted by Big Four and many other top professional services firms globally. • Our AI-powered resource management platform is helping organizations to achieve extraordinary results. • The Enterprise CSM will manage a portfolio of complex accounts that require strong relationship management and a consultative approach. • We focus on user adoption and driving value via feature usage and optimisation, working as our customers strategic advisors to ensure they’re getting maximum ROI from Dayshape. • Manage and host regular customer meetings and calls. • Build a detailed understanding of the customer’s organization to develop and maintain strategic account plans, identifying opportunities for ARR growth, renewal or adoption risks, relationship expansion, executive engagement, and strategies to improve customer satisfaction. • Monitor and encourage product usage, proactively identifying where to provide training or resources to increase adoption and help customer stakeholders to measure their ROI. • Nurture customers into becoming advocates who can provide testimonials, case studies, or even referrals.

🎯 Requirements

• Significant experience working in Customer Success or Account Management with enterprise level customers, including managing 6 or 7 figure deal sizes and building relationships with executive-level personas • Have an understanding of how complex Professional Services firms operate • Experience directly influencing revenue expansion, namely upsell, cross-sell, and relationship expansions that drive economic value • Experience designing and delivering strategies that help customers improve product deployment, adoption, engagement, and ROI • Experience selling software and/or SaaS • Able to challenge customers’ thinking in order to help them achieve their goals, taking ownership and leading the conversation/situation when required • Self-sufficient and able to problem solve with an entrepreneurial and customer-first mindset • Able to tailor communication across different functions and levels, including leading webinars and other public speaking • Accomplished presenter of technical and business solutions in an informative and relevant manner • Collaborative and able to engage stakeholders and “get the right people around the table” to investigate and tackle issues that may arise • Demonstrable experience improving customer treatment strategies, internal cross-functional alignment, and Customer Success business processes at a high-growth firm • Highly organized and able to manage lots of relationships, projects, actions, and many other moving parts concurrently (often with competing priorities)

🏖️ Benefits

• Salary $95,000-$120,000 dependent on experience • Generous allowance of 20 vacation days plus public holidays on top • Vacation days increasing by 1 day each year of service to a maximum of 27 days • Comprehensive healthcare plan • 401k • At least $1,400 per year to spend on professional and personal development. • Regular All Hands meeting for inspiration and over-communication • Monthly team events (sometimes in-person, sometimes virtual) • Volunteering time – up to 20 hours a year to participate in volunteer work • Innovation Week twice a year - a chance to experiment and work off-project • Genuinely nice, smart people to work with, who are excited about growing our company