Customer Success Manager

November 13, 2024

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Overstory

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Overstory is a company providing actionable vegetation intelligence to utilities for safer and more reliable power management. Their software helps utilities optimize resources, mitigate vegetation risk, and future-proof their operations programs by enabling data-driven, smarter infrastructure management. Overstory uses advanced technology and analytics to assist in vegetation management, a major factor in power outages and wildfires. They collaborate with utilities to develop solutions that integrate seamlessly into existing workflows.

Planet Tech • Satellite Imagery • AI • Deep Learning • Forestry

11 - 50 employees

Founded 2018

⚡ Energy

🤖 Artificial Intelligence

📋 Description

• Working to solve our climate crisis is the most important mission of our time, and the most exciting problem to be working on. • Overstory’s mission is to help solve our climate crisis by providing real-time intelligence about the planet’s vegetation. • The Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. • Manage 10-15 accounts primarily based in the US. • New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries. • Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them. • Coordinate with the technical delivery lead to ensure feasible planning and execution. • Work closely with the product team to inform the product roadmap.

🎯 Requirements

• You have been in startup environments, preferably working on complex enterprise solutions • You have 5+ years of experience in a customer facing role. In this role you have successfully managed projects from start to finish. • Commercial experience that has led to business growth. This was in either customer success, consulting, project management or equivalent roles. • Experience working with technical and non-technical stakeholders. • You have exceptional presentation skills and as comfortable meeting with senior stakeholders (VPs and CEOs) as industry experts and product end users (utility foresters) • Knowledge of the utility / energy sector or forestry is a plus but not required. • You have experience working with electric utilities. • You have experience working in forestry / vegetation management.

🏖️ Benefits

• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis. • Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around. • Other benefits like a remote working budget, an educational budget and time to develop new skills. • To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect. • Equity and a competitive salary.