Customer Success Manager

November 7, 2024

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Enerex

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Enerex is a company that specializes in providing comprehensive software solutions for the retail energy market. Their suite of products includes energy brokerage management software, real-time communications platforms, channel and direct sales management tools, data exchange APIs, commission management solutions, and analytics platforms for retail energy providers. Enerex emphasizes data security and efficient data management, enabling brokers and suppliers to streamline their processes. By offering a purely technological solution without third-party biases, Enerex opens doors for retail energy businesses to increase efficiency and gain greater visibility into their operations. Their ISO-27001 certification further enhances the trust factor by ensuring data protection and security.

Energy Supplier CRM Solutions • Energy Broker CRM Solutions • Energy Customer Portal • Mobile based CRM solution • Energy Broker Management Tool

51 - 200 employees

⚡ Energy

☁️ SaaS

💰 $1M Debt Financing on 2022-05

📋 Description

• As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. • You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products. • Guide new customers through the onboarding process, ensuring a seamless transition to our platform. • Deliver engaging, in-depth training sessions to clients on the use and best practices of our software. • Create and maintain clear, concise, and user-friendly documentation to support client education and product usage. • Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk. • Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products. • Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs. • Misc. Projects as needed.

🎯 Requirements

• Proven experience in a customer-facing role, ideally within SaaS or software industries. • Industry knowledge of the energy sector is preferred. • Familiarity with Zendesk or similar customer support software is a plus. • Strong written and verbal communication skills. • Will take ownership of a project and see it through to completion, even with obstacles. • Is a self-starter with a strong work ethic and superior attention to detail. • Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto. • A passion for helping customers succeed, with a proactive, solutions-focused approach.

🏖️ Benefits

• Work from your home office - potential for occasional marketing trip • Health Insurance - premium paid 100% for employee • Paid Time Off - 3 weeks + company holidays • End of year performance based bonus • A dynamic and collaborative work environment where teamwork is key. • Opportunities for growth and professional development. • A culture that celebrates progress and success. • A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.