Customer Success Manager

November 5, 2024

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Insider.

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Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.

Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $121M Series D on 2022-02

📋 Description

• You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology. • Help our clients understand their needs and which of our features and products best match their goals and expectations. • Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. • You’ll monitor and facilitate the customer's adoption of our technology. • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology. • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

🎯 Requirements

• A university degree in Business, Marketing, Engineering, or related fields. • To have, to some extent, digital marketing related experience in a customer-oriented position. • Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level. • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. • Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients. • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. • Superior project and time management skills. A keen eye for detail is a plus! • Passion for testing, measuring and improving outreach and follow up effectiveness. • The ability and flexibility to work in a fast-paced startup environment. • Solid understanding of basic web concepts and digital marketing.

🏖️ Benefits

• We offer many hard and soft skills trainings to help you improve and challenge yourself. You’ll have access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge. • You’ll have space to share your skills and even deliver trainings and workshops if you wish. Sharing is caring! • We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want. • You’ll have a chance to work in an international, diverse and inclusive environment. • You’ll be part of an industry that’s shaping the future of customer experiences. • Don’t believe us? Just ask Google.